Cancellations

Cancellations - Holly Cacao

We strive to provide the best experience for our customers at Holly Cacao. If you need to cancel or modify an order, please review the following information:

Order Cancellation Policy:

• Orders can be canceled within 24 hours of purchase.
• After 24 hours, we are unable to cancel or modify orders, as they may have already been processed or shipped.
• To request a cancellation, please contact us at [Your contact email or phone number] as soon as possible. Include your order number and the reason for cancellation.
• If your order has already been shipped, we cannot cancel it, but you may be eligible for a return based on our return policy.

Refunds:

• If your cancellation is confirmed within 24 hours, you will receive a full refund.
• Refunds will be processed to your original method of payment. Please note that it may take 3–5 business days for the refund to appear on your statement.

Exchanges:

• If you wish to exchange an item instead of canceling your order, please contact us within the same 24-hour window. Exchanges are subject to availability and must be requested as soon as possible.

We appreciate your understanding, and we're here to assist you with any issues or concerns. Feel free to reach out for more details.

Thank you for choosing Holly Cacao!