Holy Cacao's journey began at the Mar Vista Farmers Market

Returns

Holly Cacao - Returns & Exchanges Policy

At Holly Cacao, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help with our hassle-free returns and exchanges process.

Return Policy

  • Timeframe: You have 30 days from the date of delivery to return an item for a refund or exchange.
  • Condition: Items must be unused, unopened, and in the same condition as when you received them, including original packaging.
  • Non-returnable Items: Certain items such as perishable goods, customized products, or gift cards are non-returnable.

How to Return an Item

  1. Request a Return: Contact our customer service team at [your email] or through the contact form on our website to initiate a return.
  2. Return Authorization: Once your return is approved, we will send you an authorization code and instructions for returning the item.
  3. Ship the Item: Pack your item securely and return it to us via your preferred shipping carrier. Please make sure to include the return authorization number in the package.
  4. Return Shipping Cost: Customers are responsible for return shipping costs unless the item is damaged or defective.

Refunds & Processing

  • Refunds will be processed to the original payment method after the returned items are received and inspected.
  • Please note that shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

If you would prefer to exchange your item for a different size, flavor, or product, please follow the same process as the return. If the new item is of greater value, we will provide you with a payment link to cover the difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer a full refund or send you a replacement at no additional cost.

Contact Us

If you have any questions regarding our return and exchange policy or need assistance, please don’t hesitate to reach out to us:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Physical Store Address]

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