

Returns
Holly Cacao - Returns & Exchanges Policy
At Holly Cacao, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help with our hassle-free returns and exchanges process.
Return Policy
- Timeframe: You have 30 days from the date of delivery to return an item for a refund or exchange.
- Condition: Items must be unused, unopened, and in the same condition as when you received them, including original packaging.
- Non-returnable Items: Certain items such as perishable goods, customized products, or gift cards are non-returnable.
How to Return an Item
- Request a Return: Contact our customer service team at [your email] or through the contact form on our website to initiate a return.
- Return Authorization: Once your return is approved, we will send you an authorization code and instructions for returning the item.
- Ship the Item: Pack your item securely and return it to us via your preferred shipping carrier. Please make sure to include the return authorization number in the package.
- Return Shipping Cost: Customers are responsible for return shipping costs unless the item is damaged or defective.
Refunds & Processing
- Refunds will be processed to the original payment method after the returned items are received and inspected.
- Please note that shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you would prefer to exchange your item for a different size, flavor, or product, please follow the same process as the return. If the new item is of greater value, we will provide you with a payment link to cover the difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer a full refund or send you a replacement at no additional cost.
Contact Us
If you have any questions regarding our return and exchange policy or need assistance, please don’t hesitate to reach out to us:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Address: [Your Physical Store Address]