Holy Cacao's journey began at the Mar Vista Farmers Market

Shipping

Shipping Information – Holly Cacao

At Holly Cacao, we strive to provide you with the best possible shopping experience, which includes offering efficient, reliable, and cost-effective shipping options. Below is everything you need to know about our shipping policy:

Processing Time

All orders are processed within 1-3 business days from the date of purchase.
Orders are not shipped or delivered on weekends or holidays.
In some cases, processing may take longer during peak seasons (e.g., holidays) or special promotions.
You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Rates & Delivery Times

We offer a range of shipping options depending on your location. The shipping costs and delivery times will be calculated during checkout based on your address.

Standard Shipping (3-7 business days): Starting at $5.99
Expedited Shipping (1-3 business days): Starting at $12.99
Free Shipping: We offer free standard shipping on orders over $50.

Please note that delivery times are estimates and may vary depending on your location and the courier.

International Shipping

We currently ship to the following countries:

United States
Canada
Europe (selected countries)

International shipping rates and delivery times will be calculated during checkout. Please note that customs duties and taxes may apply and are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order by visiting the "My Account" section of our website.

Missing or Damaged Items

If your order arrives damaged or there are missing items, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue as quickly as possible.

Shipping Address

Please make sure that the shipping address you provide is correct. We are not responsible for items delivered to incorrect or incomplete addresses.
If you need to change your shipping address, please contact us as soon as possible, ideally within 24 hours of placing your order.